Warranty, RMA, Privacy & Other Terms & Condistions
All Classic Army products, exported and distributed by CLASSIC ARMY HK, hold a 15 day return limited manufacturer's warranty, and a 1 Year limited internal part replacement. This 15 day return/1 year internal parts warranty coverage is effective starting from the date of delivery of arrival at your shipping address. To gain this warranty coverage Proof of purchase / order details from an authorized retailer will be required in order to gain warranty coverage.
Our 15 day warranty covers manufacturing and workmanship defects. If your product is determined to have such a defect by our technicians, CLASSIC ARMY HK will repair or, at its option, replace the product free of charge. Customers are responsible for shipping charges when they are returning any Items so return shipping will NOT be covered by CLASSIC ARMY HK. But if factory fault is found some compensation of shipping maybe arrange in the form of store credit.
All returns, for any reason, must returned with original item packaging, instruction booklets and all other supplied accessories that were included with the item when it was first delivered to you.
The 1 year limited internal parts warranty coverage is available to get you replacement parts to get you operational again. But this must not be abuse or it will be removed, so a stream of spare parts is not an option.
This warranty will also not cover the following:
Any product that is not brought and shipped by CLASSIC ARMY Shop HK*
Damage or malfunctions caused by inappropriate use or mishandling of the product.
Damage or malfunctions caused by the use of old, unpolished, or non-recommended bb's or damaged batteries in the Airsoft guns.
Damage or malfunctions resulting from negligence or unlawful criminal participation.
Accidents arising from any modification or non-approved repair, opening, or failure to follow the instructions supplied with each product.
Any modifications done to the original factory model of the product.
Damage to product or packaging due to shipping.
Any item lost in the mail will NOT be responsible by Classic Army or loss due to theft or misplacement.
If you have questions about anything or particular products, please use our contact form on our website, live chatt, customer services email, facebook or forum, to submit a query.
RMA (Return Merchandise Authorization)
If you have items qualifying for return, please Contact our CS for the RMA number issue and procedure.
Please note : Customer provides a valid receipt or order number. (Otherwise we only provide limited services.)
Customer provides the model number and full history of the model.
Customer provides the parts number, if possible. Parts numbers can be found from your instruction manual at explosive page or you can download from our website
Customer provides the photo of requesting model, issue or parts. (If requested)
Our liability is only limited to the repair or replacement, at our discretion, of any defective product and will not include any incidental or consequential commercial or property damages of any kind, as well as incidental or consequential injury or death.
*Although our warranty does not cover Classic Army items that are brought from other official or un-official re-sellers (in which case, contact them first) we are still here to help with advice and parts if others cannot. Although note all above restrictions still stand, returning shipping cost incurred are still not covered. And again our liability is only limited to the repair or replacement, at our discretion.
Please check our FAQ and Troubleshooting pages for more information and solutions.
Accuracy of Content
Classic Army has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly and accurately described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Packaging may vary from that shown.
The weights, dimensions and capacities given are approximate only. To the extent permitted by applicable law, Classic Army disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Classic Army shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
Also please note as we are a manufacturer with a long history of innovation and evolution, there is a natural progression of technologies and upgrades. For example a model 10 years ago may have had body markings and 6mm bushings, they may now be produced with 9mm bearing bushings and different markings.
Classic Army HK is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Classic Army HK may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect :
• Name and payment details
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather :
• To process your order and obtain payment
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you similar to the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
Please check our Troubleshooting and FAQ pages for more information and solutions.